In order to receive remote support our clients need to download and run 

Team Viewer Quick Support 

After you download and run TeamViewer Quick Support please inform our technician and provide ID and Password.

TeamViewer Quick Support is one time run program that will allow our tech to connect to your computer and remotely help you with your issues.
Once the session ends you can close TeamViewer Quick Support and no one can connect to your computer.
TeamViewer is lead provider of remote services and its 100% safe to use.

For our users that have permanent remote support please download and install full version of TeamViewer

     TeamViewer - Windows                   TeamViewer - Macintosh